GRAND OPENING!!! $75 OFF USE CODE: VIP75

Shipping & Returns

Order Processing is 2-3 business days. Please allow 2-3 business days for all orders to be processed!

(WIGS) Bring Your Own Bundles these orders will be completed within 2-3 business days. Your order will then be prepared for shipping or pick up if located within the Houston TX area.

(WIGS)Hair from Raw Hair Exchange these orders will be completed within 10 business days after processing time. Your order will then be prepared for shipping or pick up if located within the Houston TX area.

Hair from Raw Hair Exchange these orders will be completed within 10 business days after processing time. Your order will then be prepared for shipping or pick up if located within the Houston TX area.

Ready-To-Ship Wigs Processing All Ready-To-Ship wigs will be shipped within 2-3 business days. Please select the correct wig cap size for your head-Raw Hair Exchange is not responsible for units not fitting properly due to the selection of an incorrect cap size at your time of order. Please refer to our Size Chart and YouTube Tutorial Video.

​Refund & Return Policy ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL. Order cannot be canceled after purchase.

Exchanges are only accepted when you have received the wrong items. Please make sure that you read the details of the product in its entirety before placing an order due to the no exchange or refund policy. We encourage you to fully understand what you are ordering before you proceed to checkout. If you have any questions please reach out to us before making your purchase. 

Payment Verification is done on every order-If we cannot verify your payment within 5-7 business days your order will be canceled, and you will automatically receive a refund. 

Covid-19 Shipping Delays Expect Shipping Delays due to Covid-19. We ship out all packages on time however, it may take the shipping company longer to deliver due to the pandemic. We do not issue any refunds or accept returns due to these delays. 

Shipping Time Shipping is done after the processing period has finished. Expect delays during sales periods & holidays.

United States 1-3 BUSINESS DAYS 
International 7-10 BUSINESS DAYS 

 

International Orders​ Please allow 7-10 business days. we cannot ship internationally to a postal box or mailing center. A physical address is required. Custom Fees may apply. Some countries put a tax on orders that come in from other countries. This is a fee that you, the buyer are responsible for. It is important to research the Custom Fees where you live. Some places require you to pay the fee before you are able to pick up your packages. Also when the package is being held in customs it may take an additional 1-5 days for them to inspect the package.

Lost/Stolen Packages Raw Hair Exchange is NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. All our packages have insurance added to allow you to file any claims with the post office. All packages come with a tracking number. If you will not be home on the expected arrival date and time, you can request to have your package held at your local USPS post office.